Frequently Asked Questions
Here you will find answers to common questions asked of Life Resolutions®, click the links below or contact us to learn more.
When can I get my rebate?
How Do I get my rebate?
What are the available times and days of counselling?
What are the fees for counselling?
Are there Medicare and Private Health Insurance Rebates?
How many sessions do I need?
What is the style of therapy/counselling used?
Does Life Resolutions® write reports?
As of September 2008, you will be able to receive Medicare rebates immediately into your bank account when paying for your session by cash, EFTPOS or cheque at all Life Resolutions® locations.
In most cases, your money will be transferred into your cheque or savings account almost immediately, meaning there’s no need for you to visit a Medicare office.
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As of September 2008, EFTPOS terminals in all Life Resolutions locations will be able to accept Medicare cards using the MediClear system in four easy steps.
- Step 1: After you pay your account (using cash, credit card or EFTPOS), your Medicare card is swiped through the EFTPOS terminal.
- Step 2: Life Resolutions staff enter the claim details through the EFTPOS keypad and send your claim electronically to Medicare Australia for verification. The claim is checked and an approval is sent back to the terminal a few seconds later.
- Step 3: You then swipe your EFTPOS card through the EFTPOS terminal, enter your PIN and your rebate is paid into your nominated cheque or savings account almost immediately.
- Step 4: Life Resolutions staff give you an EFTPOS receipt to confirm your rebate has been paid—keep this receipt for your records.
Click here to learn about Medicare Easy Claim
Click here to watch how MediClear works to claim Medicare and Health fund rebates
What are the available times and days of counselling?
Life Resolutions® has Day, Evening and Saturday appointments. Monday-Friday 09:00 AM to 09:00 PM and Saturday 09:00 AM to 06:00 PM.
What are the fees for counselling?
Life Resolutions® offers reasonable pricing and accommodates people who have a low income health care card or pensioner card with concession rates. For further information on prices please contact us.
Are there Medicare and Private Health Rebates?
Life Resolutions® provides Medicare and Private Health Insurance Rebates. To enquire about the eligibility of Medicare and Private Health Insurance Rebates, please contact us.
Therapy is a process which is unique for each individual. Depending on what issues a client is dealing with and the rate of progress, the duration of counselling is difficult to be forecasted. Some clients resolve their issues in a small number of sessions and other clients prefer to work on their emotional development on a long-term basis.
What is the style of therapy/counselling used?
Different psychologists use different styles of counselling. Some of the styles of therapy used by the psychologists at Life Resolutions® are: Psychotherapy, Psychoanalysis, Cognitive Behavioural Therapy (CBT), Solution Focused Therapy, Gestalt Therapy, Systemic Approach Therapy, Family Therapy, Hypnotherapy and more.
Does Life Resolutions® write reports?
When required a Life Resolutions® psychologist can write a psychological report. This may be needed for court proceedings, TAC, Work Cover, University, etc. Psychological reports are charged additionally to psychological consultations. Prices will be discussed with clients before reports are written. It is a Life Resolutions® policy that reports are paid in full before being given to a client.