Helpful contact numbers and websites

A 24 hour 7 day a week crisis line for concerns about the immediate safety of a child within their family unit.

A free confidential 24 hour emergency or crisis care service available for victim/survivors who have recently been sexually assaulted. This includes crisis counselling support and may include access to medical care and legal processes.

A free, confidential and anonymous, telephone and online counselling service specifically for young people aged between 5 and 25. 

A national 24 hour telephone counselling service available to anyone for the cost of a local call.

A crisis line available throughout Victoria 24 hours a day 7 days a week, for the cost of a local call offering counselling & support crisis intervention; information for people concerned about suicidal risk in others;
support for people bereaved by suicide; and facilitate referrals to services across Victoria.

A 24 hour crisis telephone line offers support, information about options and developing a safety plan, referral to safe accommodation (refuge) for women and children experiencing abuse in their relationships.

An information line which provides information about government funded residential aged care, support services and programs for older people in the community,

Provides a free 24 hour crisis support line, offering support, information and referral.

A 24 hour help line which offers support, information strategies for change and referral to anyone affected by another's alcohol or other drug misuse.

A national telephone service (Monday to Friday 8am to 8pm and weekends 10am to 4pm) providing information on family relationship issues and advice on parenting arrangements after separation available for anyone who is affected by family relationship or separation issues and difficulties, including parents, grandparents, children, young people, step-parents or friends.

The switchboard provides a free anonymous and confidential telephone counselling, referral and information service.

Info line which offers immediate support and advice for people with hepatitis C, their carers, partners, family and friends.

The advice line provides legal advice and referral information by a qualified and experienced solicitor ($5 per minute).

An information phone line where qualified sexual health nurses provide advice and Information about sexually transmissible infections (STIs), offer brief counselling and can provide some results over the telephone. 

A helpline provided by Narcotics Anonymous, which is a fellowship of recovering addicts who meet regularly to help each other stay clean and build a new way of life.

A helpline which offers information, support and referral service for anyone affected by post and antenatal mood disorders, including partners and extended family members.

A statewide telephone counselling service (Monday-Friday 8am to 12am and weekends 10am to 10pm) for parents and cares of children aged from birth to 18 years.

Phone line available 24 hours a day 7 days a week where timely, safe information is provided in relation to poisonings and suspected poisonings.

A 24 hour hotline offering  a confidential telephone service providing information, support and advice for quitting.

A Helpline (Monday to Friday from 9am to 5pm or information pack can be requested 24hours) which provides information and referral advice for people living with mental illness, their families and friends.

Counsellors and trained parent supporters provide support and information to grieving parents, families and other people affected by the sudden and unexpected death of a baby or young child.

The information service (Monday to Friday, 8:45am – 5.15am) provides free general information over the phone about the law and how legal aid can assist.

The helpline offer information, advice and referrals to assist victims to manage and recover from the effects of crime.